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Complimentary delivery on selected orders across South Africa.
Occasional notes on new arrivals, private drops, and delivery across South Africa. No noise.
When a bottle may come home, and how we refund.
Fragrance is personal and hygienic. We accept returns of unopened, unused bottles in original wrapping, requested within fourteen days of delivery. Once a seal is broken, we cannot take the bottle back, except where South African consumer law requires it.
If the parcel arrives damaged, or we sent the wrong fragrance, photograph the outer box and the bottle and write to us through the Contact page within forty-eight hours of delivery. We will replace or refund as the case requires.
Send the order number, the product, and a short note. If the return is approved, we will give an address and a window for the courier. The bottle must be unused, sealed, and complete with its box.
Approved refunds are returned on the original PayFast method. Banks may take several working days to show the credit. Shipping is refunded only when the house is at fault.
Nothing in this policy takes away rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, where they apply.